At Retroverse, we strive to provide the best possible service and products to our customers. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains how we handle refunds for our products and services.
We offer a refund or exchange for physical products (such as consoles, accessories, or merchandise) within 30 days of purchase. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Please ensure that the product is properly packaged to avoid any damage during the return process.
Due to the nature of digital products, including game downloads, emulators, and digital game codes, we do not offer refunds once the product has been delivered and the download or activation code has been used. If you experience any issues with a digital product, please contact our customer support team, and we will do our best to resolve the issue promptly.
For services like custom console designs or digital game restoration, we offer refunds within 14 days if the service has not been completed. Once the service has started or completed, refunds will not be issued. If you are dissatisfied with the service, please contact us immediately, and we will work with you to resolve the issue.
To request a refund, please contact our customer support team at [email protected] with your order details and reason for the return. Once your request is received, we will review your case and inform you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method within 7-10 business days.
If you receive a product that is damaged or defective, please contact us immediately with your order number and photographic evidence of the damage. We will offer a replacement, repair, or refund based on the severity of the issue. You may be required to return the damaged product for inspection before a refund or replacement is issued.
The following items are non-refundable:
If you have not received your refund after the standard processing time, please check with your bank or credit card company, as there may be processing delays. If you have done this and still have not received your refund, please contact us at [email protected] for assistance.
If you have any questions about our Refund Policy or need assistance with a refund request, please do not hesitate to contact us at:
Email: [email protected]
We are committed to ensuring that your shopping experience with Retroverse is as smooth and enjoyable as possible. If you have any concerns or issues with your order, our team is here to help resolve them in a timely and fair manner.
Retroverse